When I first came to work at Ultradent
in 2000, I learned the true meaning of knowing your job inside and out—and I learned that from the top. Dr. Fischer
personally walked me around Ultradent
, and I remember feeling awestruck as he literally speed walked around the building, saying hello to everyone by name, flying up and down stairs, and explaining to me how every single machine in manufacturing operated while asking the operator how they were doing and following up on individual details of all of their lives. He never passed a single person without greeting them, and his deep knowledge of every aspect of the business impressed me so much!
Since then, I’ve made it a point to master what I do and each time I confront a challenge, to learn and become an expert at it. I’ve also tried to follow Dr. Fischer’s example in interacting with employees and customers on a personal level. I love that aspect of my job the very most.
In fact, the relationships I’ve developed with my coworkers at Ultradent
have formed some of the best stories and memories over the years. I’ve become such good friends with so many of my colleagues here. While we take our jobs very seriously, we also make it a point to have a lot of fun. It’s gone as far as me, as a practical joke, putting David Atherley’s truck “up for sale” in the Ultradent parking lot. We got a really good laugh out of that!
Another great example of the personal effort Dr. Fischer
puts in to make employees and customers feel welcome is how many times he’s opened up his home for employees, distributors, and customers. Many of the meetings have gotten too big over the years, so he’s had to move it to a tent or to his yard, but for years, he would invite up to 200 people into his home and they would move all the furniture out of the living room and bedrooms and everyone would mingle and socialize throughout the rooms in the house. It would get loud and crowded, but those dinners account for some of the most meaningful and memorable customer interactions I’ve had.
Lastly, I love that Ultradent
is a private, family-owned company. As the vice president of finance, this has made such a difference in my day-to-day career because we’re able to focus on the company’s long-term financial success instead of exclusively trying to appeal to the financial market with every whim. It’s made my career very fulfilling and I believe it’s a huge part of why Ultradent
is so successful today!